https://ift.tt/MSFzg4q The hotel industry is competitive, and it is solely dependent on customer satisfaction. Customers are key. The hote...
The hotel industry is competitive, and it is solely dependent on customer satisfaction. Customers are key. The hotel industry knows this and the importance of the NPS score for customer satisfaction. A better NPS score means satisfied/loyal customers. What hotels have in their control is the website user interface, menu, and providing a seamless customer… Read More »What is a Good Net Promoter Score for the Hotel/Resort Industry?
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