https://ift.tt/uDKprb3 Imagine building an AI agent that has to decide whether a customer complaint needs human intervention, which departm...
Imagine building an AI agent that has to decide whether a customer complaint needs human intervention, which department should handle a query, or whether a submitted delivery photo is valid. Getting these decisions right matters. A false positive can trigger an unnecessary escalation, while a false negative can let a genuine issue slip through. Traditionally, […]
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