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The Psychology of Human-AI Collaboration in Customer Service Teams

https://ift.tt/87MKbwF Introduction Earlier this year, Klarna announced that they replaced 700 customer support professionals with artifici...

https://ift.tt/87MKbwF

Introduction Earlier this year, Klarna announced that they replaced 700 customer support professionals with artificial intelligence (AI) chatbots. This announcement raised a lot of questions, like, if AI could manage the works of so many customer service agents, was the industry heading towards an inevitable collapse? Now that some time has passed, we need to […]

The post The Psychology of Human-AI Collaboration in Customer Service Teams appeared first on Analytics Vidhya.


from Analytics Vidhya
https://www.analyticsvidhya.com/blog/2024/07/ai-chatbots-vs-human-customer-support/
via RiYo Analytics

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