https://ift.tt/87MKbwF Introduction Earlier this year, Klarna announced that they replaced 700 customer support professionals with artifici...
Introduction Earlier this year, Klarna announced that they replaced 700 customer support professionals with artificial intelligence (AI) chatbots. This announcement raised a lot of questions, like, if AI could manage the works of so many customer service agents, was the industry heading towards an inevitable collapse? Now that some time has passed, we need to […]
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https://www.analyticsvidhya.com/blog/2024/07/ai-chatbots-vs-human-customer-support/
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