https://ift.tt/bh9ovXL In a recent comedic twist, DPD, the parcel delivery firm, found itself in a digital debacle as its AI-powered online...
In a recent comedic twist, DPD, the parcel delivery firm, found itself in a digital debacle as its AI-powered online chatbot went rogue, swearing at a customer and composing poems that criticized the company. The incident, triggered by a system update, highlights the potential pitfalls of relying too heavily on artificial intelligence in customer service. […]
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from Analytics Vidhya
https://www.analyticsvidhya.com/blog/2024/01/dpd-ai-chatbot-misadventure-swearing-poetry-and-a-frustrated-customer/
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